Praise Where Praise is Due

There are many times I find it easy to complain about the service offered to me as a consumer. (See some earlier posts if you want confirmation of that.) It isn't that I want to be picky or demanding it is just that I think a consumer has a right to expect a fair return on their money. I don't want more than I have coming to me, just what should be reasonably expected. It is so easy to complain about things that I think I (and probably you) miss out on recognizing that many times people and even companies give more than expected or needed. So today I want to give praise to a major company for going beyond the expected.
Last night I called Citi Card about a couple questions with a bill. As we were on vacation for quite an extended time last month the payment wasn't sent early enough and so there were late fees and finance charges added to the bill and as you might guess with a trip like we took the finance charge was not a matter of pennys. When I explained to the customer rep. why the bill was late she offered to void the late fee and then took off the finance charge as well. All this without hassle or me threatening to no longer use my card. So thanks Citi for going beyond the expected and providing service that met and exceeded my expectations.